Shipping Policy

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Please note that processing times may be slightly longer during high-demand periods or holidays.

Shipping Time

Because we work with international suppliers, shipping times vary depending on your location:

• United States: 7–15 business days
• Canada: 10–20 business days
• United Kingdom: 7–20 business days
• Australia & New Zealand: 10–20 business days
• Rest of World: 10–25 business days

These timeframes are estimates only and may be affected by customs delays, carrier issues, or high order volumes.

Shipping Methods

We partner with reliable international shipping carriers to ensure your order is delivered safely and as quickly as possible. Shipping methods may vary depending on the supplier and destination.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow 3–5 business days for tracking information to become active in the system.

Customs, Duties & Taxes

Some international orders may be subject to customs fees, import duties, or taxes depending on your country’s regulations. These charges are the responsibility of the customer.

Incorrect Address

It is the customer’s responsibility to ensure all shipping details are correct at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses.

Lost or Delayed Packages

If your order is delayed beyond the estimated delivery time, please contact us at info@heranstore.com. We will work with the shipping carrier to investigate and resolve the issue.

Contact Us

If you have any questions about shipping, please contact us at:
info@heranstore.com.